Effective Date: March 2026
Welcome to OnCall Builder. These Terms and Conditions ("Terms") govern your access to and use of the OnCall Builder website and scheduling platform (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.
OnCall Builder is operated by OnCall Builder LLC, a Massachusetts limited liability company (EIN: 41-4819345).
For questions, contact: support@oncallbuilder.com
OnCall Builder is a web-based scheduling platform that enables organizations to create and manage on-call rotations and send related notifications. The Service may include:
Features may be modified, updated, or discontinued at any time.
You are responsible for:
Employers and administrators are solely responsible for:
OnCall Builder does not supervise or manage personnel.
The Service may send notifications via email and SMS as a convenience feature. However:
OnCall Builder shall not be liable for:
The Service is a scheduling tool only and does not replace operational oversight or human verification.
OnCall Builder is not designed, intended, certified, or warranted for use as:
Users are solely responsible for maintaining independent operational procedures, redundancy, and verification processes to ensure adequate coverage for emergency, medical, security, or public safety operations.
OnCall Builder shall not be liable for any damages, losses, injuries, claims, or regulatory penalties arising from reliance on the Service for emergency response or life-safety purposes.
The Service is provided "as is" and "as available." To the maximum extent permitted by law, OnCall Builder disclaims all warranties, express or implied, including but not limited to:
We do not warrant that the Service will meet specific operational, regulatory, or business requirements.
To the fullest extent permitted by law:
OnCall Builder shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:
In no event shall the total liability of OnCall Builder exceed the greater of:
This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if advised of the possibility of such damages.
OnCall Builder shall not be liable for delays or failures in performance resulting from events beyond reasonable control, including but not limited to:
The Service is offered on a subscription basis.
We reserve the right to modify pricing with reasonable notice.
You agree not to:
We may suspend or terminate accounts for violations.
Use of the Service is governed by our Privacy Policy.
Employers are responsible for obtaining appropriate consent before adding team members to the platform.
The Service may be used by individuals under 18 where permitted by employment laws (e.g., apprentices). Employers are responsible for obtaining appropriate authorization where required.
We do not knowingly collect information from children under 13.
We may suspend or terminate access for violations of these Terms, non-payment, or misuse of the platform.
You may cancel your subscription at any time. Upon cancellation:
You will receive email notifications before your read-only access ends and before permanent deletion. You may resubscribe at any point before deletion to restore full access to your account and data.
Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in the Commonwealth of Massachusetts, except where prohibited by law. Each party waives the right to a jury trial.
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
We may update these Terms from time to time. Continued use of the Service constitutes acceptance of any modifications.