Your SLAs promise 24/7 coverage. Your on-call rotation should actually deliver it. Build fair, automated technician schedules that keep clients covered and engineers sane.
Server goes down at 11 PM. Ransomware alert at 3 AM. Client's internet is out on a Saturday. Who's picking up the phone?
Your managed services contracts guarantee response times. When a P1 ticket fires at midnight, there's no room for "let me figure out who's on call."
The same senior engineers always end up on call because they're the most capable. That's how you lose your best people.
L1 handles initial triage, L2 takes escalations, L3 is last resort. Tracking who's on which tier this week? Good luck with a spreadsheet.
When you had 5 techs, the rotation was manageable. Now you have 15 across three teams, and the old system is breaking.
Straightforward scheduling that scales with your business.
Select your engineers, pick a date range, generate. The algorithm creates balanced rotations instantly — including weekends and holidays.
Separate rotations for helpdesk, network ops, and systems engineers. Each team gets independent schedules with their own fairness tracking.
Show your team the 0–100 fairness score. Weekend and holiday distribution is transparent. No more "I always get the bad shifts" arguments.
.ics calendar feeds for your NOC dashboard or dispatch. PDF for the office. CSV for tracking on-call compensation.
Scenarios every managed service provider deals with.
Run separate on-call rotations for L1 helpdesk, L2 escalation engineers, and L3 senior architects. Each tier has its own balanced schedule.
Some clients pay for dedicated after-hours support. Schedule specific engineers for premium clients while maintaining a general rotation for standard SLAs.
Adding new engineers to the rotation? Just add them to the team and regenerate. The fairness algorithm adjusts automatically — no manual rebalancing.
Export calendar feeds your NOC team subscribes to. When an alert fires, they know exactly who to page without checking a spreadsheet.
No contracts. No credit card. Just a better way to manage on-call at your MSP.
Build your first balanced on-call schedule in under a minute. Your team — and your SLAs — will thank you.
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